Here at HI DOLL we offer Free Delivery on all orders to UK addresses that are £10.00 or over. Our Free Delivery service usually takes 3-5 working days. We send everything 2nd class in our HI DOLL branded envelope!

Alternatively select Standard Delivery if you want your order sent 1st class, this service costs £1.50 and will get you order to you in 2 working days.

For International Delivery, we can deliver to a European address for only £2.00 for anywhere else in the world (U.S.A, Japan, Emirates, China, Australia etc) the shipping cost is only £3.00!

Returns

Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

To return your product, you should mail your product to:

HI DOLL LIMITED HQ
FLAT 2B
PORTSDOWN AVENUE
NW11 0NB

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You should also consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
 
Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable):
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email to hi@hidoll.co.uk then send your item to:

HI DOLL LIMITED HQ
FLAT 2B
PORTSDOWN AVENUE
NW11 0NB

Depending on where you live, the time it may take for your exchanged product to reach you, may vary